Professional IT Consultants: A Team Approach
NRS Computers delivers services using a team approach. Your technology needs will not be tied to the limitations of a ‘break/fix’ IT person as often happens with small service providers. Instead as an NRS Computers client, you will find a team of support engineers and customer service professionals working with you to deliver the best IT services and customer care the industry has to offer.
Your client services team includes:
- A relationship manager responsible for the overall management of the relationship
- A team of support engineers who take responsibility for the day-to-day servicing
- Client Operations Representatives who are responsible for client communications, scheduling and general requests
- Senior resources to handle specialized projects, Virtual CIO capabilities, or high level strategic planning
- A Centralized Services organization for remote support, remote monitoring and back office capabilities
- A 24-hour, 7-day a week emergency support hotline
- A strong pool of consultants both locally and nationally
Why do we dedicate this many resources to the care of each client? Is it really necessary to assemble expert support teams that, until now, only benefited the Fortune 1000?
The answer is simple: We want to be the best IT support partner for you and will leverage our nationwide network of offices, demonstrated expertise in a variety of industries and proven service methodology and support systems to earn and keep your business.
Small Business Security
Minimize the Risks to Your Data, Network, and Users
For small businesses a security strategy may consist of a firewall and antivirus software. While that may have been adequate several years ago, a good security strategy should be multi-layered. If your company is connected to the Internet, that alone makes you a target for hackers, network attacks, malware downloads from insecure browsing and viruses sent via email.
All Covered recommends a multi-layer strategy based on Defense in Depth:
- Blocking network based attacks
- Examples: firewall, antivirus gateways, secure email, spam protection, and secure web filtering, intrusion detection and prevention
- Blocking host based attacks
- Examples: personal antivirus, personal firewalls, spyware removal, host intrusion prevention
- Eliminating security vulnerabilities
- Examples: patch configuration management and compliance, vulnerability management and penetration testing
- Safely supporting authorized users
- Examples: strong passwords, VPNs, secure remote access, file encryption, ID access and management
- Tools to minimize business losses and maximize effectiveness
- Examples: backup, log management, regulatory compliance tools
Each layer builds upon the previous one and if a layer is "skipped" then your company is vulnerable and at risk. Ideally your company implements each of these layers for a secure network and computing environment, however, it may be cost prohibitive.
All Covered can assist you in determining the best security strategy for your company that minimizes the risks to your data, network and users.
How do small businesses feel about the security of their networks?
View our web presentation on IT security titled, "Barbarians at the Gate: IT Security Strategies for Small Business"